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How paus123 Handles Your Personal Information

When you open an account with us, you share information we take seriously — your name, contact details and wallet data tied to DANA, OVO or GoPay.

Data collected only for account and payment purposesDANA, OVO, GoPay wallet data handled separatelyYou can request access or deletion at any timeNo data sold to third-party advertisersApplies to all paus123 account holders in Indonesia
paus123 How paus123 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Your account security and data integrity are handled through a set of practices we apply consistently across all Indonesia-region accounts. Here is how each area works in practice, from login security through to data retention and cookie use.

Account Security

We use SSL encryption on all account pages. Login sessions require OTP verification to your registered phone number before any account changes or withdrawal requests are processed.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account data is kept for as long as your account is active and for the period required by applicable Indonesian law after closure. Transaction records tied to DANA, OVO and GoPay follow the same schedule.

Requesting Changes

You can request correction or deletion of your personal data through live chat or email. We verify your identity before making any changes to protect your account from unauthorised requests.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email or via the contact form on our site. We aim to respond to data requests within a reasonable timeframe. For account-linked wallet queries — including any DANA, OVO or GoPay transaction records you want reviewed — include your registered email and wallet type in your message so we can locate your records quickly.

Live Chat Open live chat from inside your account dashboard. Available for privacy questions, data access requests and wallet record queries linked to DANA, OVO or GoPay.
Email Support Send your data request to our support email. Include your registered account email and specify whether your query involves DANA, OVO or GoPay wallet records.
Contact Form Use the on-site contact form for written privacy requests. Select the Privacy category so your message routes directly to the team that handles data and account queries.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how we handle personal data, what rights you have and how to act on them. If your question is not here, reach us through live chat or email.

We collect your name, email, phone number and the e-wallet details you provide — DANA, OVO or GoPay. We also record device and session data to protect your account from unauthorised access.

We share your data only with payment processors like DANA, OVO and GoPay to complete transactions, and with fraud-prevention services when there is a security concern. We do not sell your data to advertisers.

We keep your data while your account is active and for the period required by applicable law after you close it. After that, records are removed from active systems on a scheduled basis.

Contact us via live chat or email with your registered account email address. We will verify your identity first, then provide the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request through live chat or our contact form. We will remove your data after verifying your identity, subject to any retention obligations required by applicable law in Indonesia.

We will notify you by email or through a notice inside your account dashboard before any changes take effect. Continuing to use your account after that date means you accept the updated policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.